FreshDash Privacy Policy

Introduction

Welcome to FreshDash! FreshDash provides online grocery delivery services to multiple cities in the United States through its website and mobile applications. By accessing our website, using our mobile applications, or enjoying any of our services, you agree to this Privacy Policy (hereinafter referred to as "this Policy") and our Terms of Service, which are incorporated by reference. If you do not agree with this Policy or the Terms of Service, please do not use our services.

This Policy describes how we collect, use, protect, and process your personal information, including data provided when you sign up for our SMS services, as you use our services. Please read it carefully to understand how we handle your data.

We reserve the right to update this Policy at any time. Any changes will be posted on our website and mobile applications, with the "Effective Date" updated. You are responsible for regularly reviewing this Policy for the latest information. Your continued use of our services after policy updates constitutes acceptance of the updated Policy.

1. Information We Collect

FreshDash collects personal information when you interact with our services. Personal information is any data that can identify or make an individual identifiable. The types of information we collect include:

• Account Information: When you create an account, we collect your name, email address, phone number, and password. This information is used to create and protect your account.
• Order and Delivery Information: When you place an order, we collect your delivery address, order history, and payment information (e.g., credit card details, billing address).
• Location Data: If you enable location services on your device, we may collect your geolocation data to provide location-based services, such as finding nearby delivery options or providing regional offers.
• Usage Data: We collect information about how you interact with our website and applications, including browsing behavior, pages visited, and features used. This may involve the use of cookies and similar technologies.
• Communication Data: If you contact our customer service or participate in surveys, we may collect the content of your communications.
• Demographic Information: We may collect or infer demographic information, such as age or preferences, to improve services and provide personalized offers.
• SMS Related Data: When you sign up for our SMS services, we collect your phone number and your SMS preferences.

We may also collect information from third-party sources (such as social media platforms) if you choose to connect accounts or log in through those services.

2. How We Use Your Information

FreshDash uses your personal information for the following purposes:

• Order Processing: Processing and fulfilling your orders, including delivery and payment processing.
• Customer Service: Responding to your inquiries, providing support, and resolving issues related to orders or accounts.
• Marketing and Promotions: Sending you promotional offers, newsletters, and service updates, including via SMS. You can opt out of marketing communications at any time.
• Service Improvement: Analyzing usage patterns to improve our website, applications, and services.
• Personalization: Tailoring content, recommendations, and advertisements based on your preferences and behavior.
• Legal Compliance: Complying with legal obligations, such as tax reporting or responding to lawful requests from law enforcement.
• SMS Service Provision: Sending SMS messages related to FreshDash services, such as order updates, promotional information, or account reminders.

3. How We Share Your Information

FreshDash may share your personal information with third parties in the following situations:

• Service Providers: We share data with trusted third-party service providers who assist us in operating our services, such as payment processors, delivery partners, and marketing agencies. These providers are contractually obligated to protect your data.
• Business Transfers: If FreshDash is involved in a merger, acquisition, or asset sale, your information may be transferred to the new entity.
• Legal Requirements: We may disclose your information to comply with legal obligations, enforce our Terms of Service, or protect the rights, property, or safety of FreshDash, our users, or others.
• Aggregated Data: We may share aggregated, de-identified data with partners for analysis, marketing, or research purposes.
• SMS Service Providers: To provide you with the SMS services you have subscribed to, we may share your SMS opt-in data with trusted third parties, such as platform providers and phone companies. These partners are contractually obligated to protect your data and use it solely for service-related purposes.

Special Note Regarding SMS Data: Your SMS opt-in data and consent records will not be shared, rented, or sold to any third parties for marketing purposes unrelated to FreshDash services.

4. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You can access and update your account information at any time through your account settings.
• Data Deletion: You can request deletion of your personal information by contacting us at [email protected]. We will comply with your request unless we need to retain certain data for legal or operational reasons.
• Opt-Out of Marketing: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or by adjusting your account settings. You can also reply "STOP" to SMS messages to opt out of SMS communications.
• Location Data: You can disable location services on your device at any time, but this may limit certain features of the services.
• Cookies: You can manage cookie preferences through your browser settings, but disabling cookies may affect the functionality of the website and applications.

If you reside in California or other regions with specific privacy laws, you may have additional rights, such as the right to know how your data is shared or to opt out of certain data sharing practices. Please contact us for more information.

5. Data Security

FreshDash takes the security of your personal information very seriously. We take industry-standard security measures to protect your data, including:

• Encryption: We use encryption technology to protect sensitive information (such as payment details) during transmission and storage.
• Access Control: Only authorized personnel who need to perform their duties can access your data.
• Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.

While we strive to protect your data, no system is completely secure. We cannot guarantee the absolute security of your information, and you provide data to us at your own risk.

6. Children's Privacy

FreshDash does not knowingly collect personal information from children under the age of 13. If we discover that we have collected such information, we will take steps to delete it. If you believe a child has provided us with personal information, please contact us immediately.

7. International Data Transfers

FreshDash operates in the United States, and your information may be transferred to and stored in the United States. By using our services, you consent to the transfer of your data to the United States, which may have data protection laws different from those in your country.

8. Policy Updates

We may update this Policy from time to time. When we do, we will post the new Policy on our website and mobile applications and update the "Effective Date." We encourage you to review this Policy periodically to understand how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:

Email: [email protected]