Welcome to FreshDash. By accessing or using our website, mobile application, or any services provided by FreshDash (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated by reference into these Terms. If you do not agree to these Terms or the Privacy Policy, please do not use our Services.
We reserve the right to modify these Terms at any time. Any changes will be posted on our website, and your continued use of the Services after such changes constitutes your acceptance of the updated Terms.
To use our Services, you may need to create an account. You agree to:
You are responsible for ensuring that your account information, including delivery details, is accurate to enable timely and correct delivery.
FreshDash provides online grocery delivery services, including a variety of fresh produce, daily essentials, and specialty items. We are committed to delivering high-quality products to your doorstep in a timely manner.
You agree to use the Services only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the Services. Specifically, you agree not to:
We reserve the right to remove any content that violates these Terms or is otherwise harmful, at our sole discretion.
All content on our platform, including text, graphics, logos, and software, is the property of FreshDash or its licensors and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from our Services without our prior written consent.
If you post content on our platform, such as reviews or comments, you retain ownership of that content but grant FreshDash a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, and display the content in connection with our Services.
You agree to pay all fees for orders placed through your account. We accept credit cards, debit cards, PayPal. By placing an order, you authorize us to charge your chosen payment method for the total amount of the order, including applicable taxes and delivery fees.
You may cancel or modify your order up to 24 hours before the scheduled delivery time. After this period, cancellation or modification may not be possible, and you may be required to pay for the order. To cancel or modify an order, please contact our customer service at [email protected].
We strive to maintain accurate inventory, but due to supply chain issues or high demand, some products may be unavailable. If a product in your order is unavailable, we will notify you and refund the cost of that product. We do not provide substitutions unless explicitly requested by you at the time of ordering.
FreshDash does not deliver alcohol, tobacco products, or any items prohibited by law. Some items may be restricted due to local regulations, and we reserve the right to refuse delivery of such items.
FreshDash offers a VIP membership program that includes exclusive benefits such as special pricing and cashback. By joining the VIP program, you agree to the terms and conditions of the program, which are available on our website.
FreshDash may offer promotions, discounts, or special offers from time to time. These offers are subject to the specific terms and conditions provided at the time of the offer.
FreshDash SMS Service.
Users will receive messages related to login verification, order status updates, and approximately one special offer notification per month.
FreshDash provides online grocery delivery services, and users can receive login verification codes, order status updates, and special offer notifications via SMS.
Users can contact customer service at [email protected].
Users can opt out of receiving SMS notifications at any time by replying "STOP".
Message and data rates may apply.
Users will receive the following types of messages:
Login and order update messages will be sent based on user activity, and special offer notifications will be sent approximately once a month.
Users can view FreshDash's Privacy Policy at https://freshdashglobal.com/privacy to understand how their data is handled.
Users agree to receive notifications via SMS and can opt out at any time. Users are responsible for ensuring their phone number is accurate.
Our Services are provided "as is" without any express or implied warranties. We do not guarantee that the Services will be uninterrupted, error-free, or completely secure. To the maximum extent permitted by law, FreshDash shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.
These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles.
We reserve the right to modify these Terms at any time. Any changes will be posted on our website, and your continued use of the Services after such changes constitutes your acceptance of the updated Terms.
If you have any questions about these Terms, please contact us at [email protected].
Any disputes arising from these Terms or your use of the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). You agree to waive your right to bring a class action lawsuit against FreshDash.
We reserve the right to terminate or suspend your account and access to the Services at any time, without prior notice, if we believe your conduct violates these Terms, is harmful to other users, us, or third parties, or for any other reason.
Our Services may contain links to third-party websites or services that are not owned or controlled by FreshDash. We are not responsible for the content, privacy policies, or practices of any third-party websites or services.